Aftersales Manager / voditelj postprodaje (m/f)
Novi oglas

Opis posla

Objectives of the position: to be responsible for the technical department to ensure that customers and dealers/service stations receive the best after sales support within the resources available.

Main activities:

• Manage and Provide technical support to the dealer network directly or by phone
• ensure the spare parts sales objectives be matched by a correct management and motivation
• monitor the performance of spare parts sales and take remedial action where necessary to ensure that spare parts sales targets are met
• monitor and control the budget for the country
• control all data and performance of competitors and improve spare parts sales strategies
• identify new business opportunities and areas of weakness
• develop and maintain relationships with key customers and other relevant bodies to reach the maximum spare parts sales potential
• Control the warranty cost and set up warranty cost reduction processes
• Maintain regular contact with customers to ensure that there is a continuous feedback about the quality of products supplied
• Respond rapidly to any customer complaints so that the problem is speedily resolved
• Supply of technical trainings to the dealer network
• Keep abreast of developments of European and National type approval issues
• Investigate any claims made against the company by the customer and negotiate an acceptable settlement
• Collect technical and other information about competitors’ products to ensure that the company maintain its competitive position
• Maintain a liaison with other company staff, particularly in relation to the development of sales and marketing plans
• Supply of technical reports to HQ in Pontedera (ITA)

The position will report directly to the General Manager.

Vrsta posla: Stalni radni odnos

Potrebno obrazovanje, znanja i vještine

Preferred education is a Bachelor's or Master's degree in mechanical or technical engineering.

If you find yourself in the profile above and want to develop your career in a stimulating and professional work environment, please send us your CV in English and Croatian by 24.09.2026.

Stručna sprema: Visoka stručna sprema, Viša stručna sprema

Vozačka dozvola: A, B

Jezik: Engleski (B2), Talijanski (Prednost)

Minimalne godine radnog iskustva: 3-5

Poslodavac ti nudi

• Company car, mobile phone
• Education