Customer Service Representative (m/f)
Novi oglas

Opis posla

As a part of our busy Sales Team, you will be processing online orders, dealing with customer queries and issues, both pre-sale and post-sale, offering exceptional customer service, and also answering phone and live chat inquiries. You will, of course, have full support from your team while doing it!

We are looking for a proactive and positive individual for this challenging role. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Vrsta posla: Stalni radni odnos

Potrebno obrazovanje, znanja i vještine

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customer's needs
• ERP/Accounting system experience (Sales Order Processing etc.)
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Excellent organizational skills and high attention to detail
• Ability to multitask, organize, and prioritize work

Requirements:

• At least 1-3 years of relevant work experience
• Excellent English
• Proficient in Google Suite and/or Microsoft Suite

Jezik: Engleski (B2)

Minimalne godine radnog iskustva: 1-3

Poslodavac ti nudi

• Hybrid working model (after probation period)
• Flexible working hours
• Opportunities for remote work
• Bonus annual leave days
• Multisport card 50% paid eligibility after 1 year service
• Fruit & coffee in the office
• Competitive salary based on experience
• Full training provided and a great team to support you
• Ongoing professional development
• Opportunity to grow within a fast-growing company