Customer Support Specialist for L'Oréal (Bulgarian + English/Croatian) (m/f/d)

TP Croatia is expanding its customer support team for our prestigious client — L’Oréal, the global leader in cosmetics and beauty!

At TP you would be joining a global team of almost 500 thousand customer support experts working with well known brands from a variety of industries, solving cutomer inquiries in more than 400 languages and dialects.

For this specific position in Croatia, we are looking for multilingual individuals who love beauty and cosmetics, and want to represent the L’Oréal brand by providing top-tier support to its customers.

Position: Customer Support Specialist
Industry: Cosmetics and Beauty
Required Languages: Bulgarian (with English and Croatian/Serbian/Bosnian)

Working hours: Monday – Friday, 09:00h – 17:00h
Work Location: TP Site at Trg Drage Iblera, Zagreb

What languages are needed to join?

We are looking for candidates speaking the following languages at the same proficiency level:

• Bulgarian – combined with,
• Croatian, Serbian, Bosnian – including,
• English, at least B2 (spoken, written, and reading).

What skills are needed to join?

• Excellent communication skills, empathy, and a strong focus on customer satisfaction.
• Customer-oriented approach with strong problem-solving skills and a preference for teamwork.
• Good computer usage skills for simultanous operating on different digital tools and documenting customer interactions.

Nice to have:

• Previous experience in the Cosmetics or Luxury sector.
• Knowledge and experience with digital and social media.
• Previous experience in Customer Service.

What will you do at work?

• Support and advise customers by answering their questions via phone, email, and chat.
• Provide information about products and services.
• Resolve customer inquiries and offer appropriate solutions.
• Accurately document customer interactions and actions in the system.
• Ensure a high level of customer satisfaction by delivering excellent service.

What TP provides for you?

• German standards and international opportunities.
• Safe and secure workplace.
• Professional training for your role, support during development and coaching.
• Professional development opportunities for all roles specific to the BPO customer support industry.
• Performance bonus.
• Employer benefits in a variety of shops and stores.

What happens next?

This is how our application process works:

1. Simply apply online with your contact details and your CV.
2. Our recruiting team will contact you by phone to get to know you.
3. The final video interview takes place.

Sounds simple? It is! We are looking forward to getting to know you and welcoming you to the team!

Teleperformance actively promotes equality among employees in many ways. Women will be given preference in the event of equal suitability, competence and professional performance, unless reasons relating to the person of a competitor predominate.
The same applies in particular to applications from severely disabled persons and people with equivalent status. We therefore emphatically welcome all applications regardless of disability, cultural and social background, age, religion, ideology or sexual identity.