Integration Specialist (m/f)
Novi oglas

Opis posla

We are looking for an experienced Integration Specialist to join us in our office in Virovitica or Zagreb, who will help bridge the gap between business, product, integrations, and customer experience. In this role, you will ensure that every new service not only works technically, but also delivers clear value and an intuitive experience for end users.

Key Responsibilities:

• Analyze new products, services, and integrations from the perspective of the end user
• Participate in early-stage discussions with Product, Sales, Compliance, and other stakeholders to understand business objectives and user needs
• Define and document user journeys, happy paths, alternative flows, and edge cases
• Identify potential user experience issues before development starts
• Review existing services and propose improvements to usability, adoption, and customer satisfaction.
• Analyze competitors and market practices to identify opportunities for product enhancement
• Collaborate with Product Owners, UX/UI designers, Developers, Customer Support, and Compliance teams
• Participate in User Acceptance Testing (UAT) and service validation activities
• Gather and analyze user, partner, and operational feedback
• Visit partners and points of service when needed to understand real-world service usage
• Drive continuous improvement initiatives focused on customer experience and service quality
• Prepare analyses, reports, recommendations, and supporting documentation
• Contribute to the development of End User Integration methodologies, standards, and best practices

Vrsta posla: Stalni radni odnos

Potrebno obrazovanje, znanja i vještine

Qualifications you bring:

• 3+ years in Product Management, Business Analysis, Integrations, Payments, Fintech, E-commerce, or a related field
• A solid grasp of digital products and what makes for a great customer experience
• A knack for analyzing and documenting processes, and translating both business and technical requirements into clear next steps
• Sharp analytical and problem-solving instincts
• Comfort working day-to-day with Jira, Confluence, and similar collaboration tools
• The ability to speak the language of both technical and non-technical stakeholders
• Excellent written and spoken English
• Bonus points if you bring a background in fintech, payments, banking, or other regulated industries
• Bonus points for familiarity with REST APIs and integration concepts, and some basic SQL under your belt
• Bonus points for experience in user research, service design, or process optimization
• Bonus points if you've worked with international partners across multiple markets

Jezik: Engleski (B2)

Minimalne godine radnog iskustva: 3

Poslodavac ti nudi

What we bring to the table:

Innovation drives us, and we never stop asking "what's next?".

And because great work deserves great perks, here's what you can expect from day one:

• Growth isn't a buzzword here. You'll have access to real learning opportunities, both inside and outside the company
• Open feedback is part of our culture; we grow by listening, learning and sharing with each other
• Tasty, freshly prepared lunches every day, with options to suit different tastes and preferences
• Start your day off right — coffee, tea, fresh fruit, and snacks are waiting for you every morning in the kitchen
• Annual health check-ups to help you take care of your health without extra hassle
• A fully covered Multisport card and sports activities like padel to make staying active easy and enjoyable
• Christmas and Easter bonuses that bring a little extra ease to the holiday season
• For parents, extra support and time off for those milestone moments — from baby bonuses to the first days of kindergarten or school
• Extra vacation days to give you more time to unwind, recharge and do what you enjoy most

Step into a role where your ideas make an impact, your work has meaning, and every day brings something new to build or improve.