Junior Customer Support Specialist (m/f) Novi oglas

We are currently seeking a person for the position:

Junior Customer Support Specialist (m/f)

Location: Zagreb

Job description:

• Ongoing customer support in assigned markets,
• Entering orders into the SAP system and tracking orders until loading,
• Solving complaints,
• Implementation of budget (turnover + margin), KPI, sales and new products,
• Telephone and e-mail communication with clients in the assigned markets, with logistics operator, transport companies,
• Preparation of commercial documentation,
• Participation in official meetings, negotiations, fairs,
• Visits to customers in assigned market,
• Informing clients about receivables and, if necessary, informing superiors about the need to take action to collect receivables,
• Cooperation with other departments of the company to ensure adequate customer support,
• Support of the Department in the field of marketing activities,
• Performing other tasks of a superior person in accordance with the duties performed.

What we expect from you:

• Experience in sales support / customer service.
• Customer oriented attitude (Interest in working in a client-facing, business-oriented capacity).
• English language knowledge is a must.
• Excellent communication and interpersonal skills.
• Good computer skills (especially MS Excel).
• Driver’s license.

Nice to have:

• Knowledge of Romanian, Hungarian, Italian, Bulgarian, Albanian, Polish and/or Greek language would be considered as an advantage.
• Experience with SAP/IFS System, Tableau.

Our offer:

• Full-time employment contract with regular working hours.
• Attractive salary.
• Subsidized private health-care and Multisport plans.
• Comprehensive onboarding.
• Many opportunities to work on challenging projects and assignments.
• Possibilities for further personal as well as professional development.
• Trainings that will increase your competences.
• Constantly growing, international work environment.

More about us:

GTV Croatia d.o.o. is a part of international company GTV – one of the European leaders on the furniture accessories and LED lighting market. The international success of the company is based on qualification and personal commitment of over 300 specialists working around the world. During the last three years GTV doubled the number of employees. If you are ready to take on new challenges in Your career, feel invited to join our team.

Interested individuals are requested to submit their CVs in English via APPLICATION LINK.

We kindly inform you that we will get in contact only with shortlisted candidates.