Italian-Speaking Guest Services Representative (m/f)

Italian-Speaking Guest Services Representative (m/f)

Location: Zagreb

Description & requirements

Be a part of something special where you help create magical moments for guests of all ages! We’re looking for outstanding Customer support agents to engage guests through entertaining and magical interactions!

What’s in it for YOU?

• A fully office-based position at our Zagreb office
• A paid, well-structured onboarding that sets you up for success
• Monday to Friday schedule – mornings only, because work-life balance matters
• A fun, supportive team you’ll actually enjoy working with
• The opportunity to work for a global entertainment company
• A fixed-term employment contract, with the possibility of extension based on great performance
• Access to a MultiSport card (available with employee contribution)
• Exclusive corporate discounts with our partner brands

Join us as a Italian-Speaking Guest Services Representative!

Become the friendly voice of a global entertainment icon, creating magical moments for guests of all ages. In this role, you will:

• Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world
• Effortlessly engage with guests, actively listen, and provide impeccable guest service
• Identify and resolve issues that impact guests’ experiences
• Channel escalated issues to appropriate supervisory staff
• Multitask in systems while patiently providing updates or instructions to guests
• Work independently with discipline and motivation to succeed in a virtual environment
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls

To be successful in this role, the following is needed:

• Excellent Italian (C1 or native level) and good English (B1/B2) language skills
• Able to maintain 100% strict adherence to the assigned schedule
• Available to work shifts Monday to Friday, 9 AM to 5 PM
• Strong computer knowledge
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask while talking to guests on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to guest needs and demonstrate empathy
• Experience troubleshooting basic online retail store process preferred

What Life at Transcom is like?

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Radnička cesta 39 (Centar 2000), 10000 Zagreb | https://www.transcom.com/hr/