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Key Accounts Management Sr Specialist
Location of work: Zagreb
At PMI, we’ve chosen to do something incredible. We’ve transformed our business and are building our future on one clear purpose – to deliver a smoke-free future.
With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
If you’re motivated by negotiation, customer strategy, and the freedom to make decisions, this is an opportunity to own key accounts that shape our business. You’ll work closely with leading business partners, explore new opportunities, and help deliver sustainable growth in a rapidly evolving market.
Impact You’ll Own
- Strengthen long-term partnerships with key account customers through strategic account ownership.
- Drive growth across product categories by shaping and executing channel account plans.
- Create new business opportunities through customer insight, commercial thinking, and market understanding.
- Lead negotiations with clear scenarios, justified investment choices, and strong financial discipline.
What You’ll Do
- Develop and implement account strategies aligned with market strategy and channel priorities.
- Prepare account plans, negotiation scenarios, budgets, and investment proposals.
- Lead customer negotiations and manage relationships with senior commercial stakeholders.
- Analyze customer performance, define KPIs, benchmark results, and turn insights into action.
- Collaborate with commercial and marketing teams.
- Communicate brand cycles, product launches, and line extensions accurately and on time.
- Operate within legal and compliance requirements and uphold PMI’s corporate image.
Skills, Capabilities & Qualifications
- University degree
- Key Account Management
- Stakeholder Engagement
- Strategic Planning
- Sales Forecasting & Planning
- Budgeting & ROI Management
- Advanced Excel proficiency
- Fluent English and Croatian, spoken and written
- Driving license, B category
Rewards & Benefits
- Full-time employment with a contract for an indefinite period following a probation period of 4 months.
- Ongoing learning and on-the-job development opportunities.
- Career growth and internal mobility across functions and markets.
- Collaborative, inclusive, and international working environment.
- Flexible Smart Work options with remote and on-site days.
- Employee Assistant Platform for well-being support.
Application Process
- Application review
- Initial conversation with Talent Acquisition and online cognitive ability assessment
- Interview with the Line Manager and MS Excel assessment
- Final interview and case study
- Hiring decision
Equal Opportunities Statement
We believe that diverse perspectives and experiences make us stronger. As an equal opportunity employer, we are committed to creating a workplace where every individual feels welcomed, respected, valued, and empowered to reach their full potential.
We encourage applications from people of all backgrounds and identities, and provide reasonable accommodations to ensure an accessible recruitment process. If you need support or adjustments during your application, let us know-we’re here to help you succeed.
To join our growing team, apply via application link no later than 7th September 2026.
