IT Service Manager (m/f)
Novi oglas

As the Innovative and Global IT Service Provider focused on banking digitalization, we are growing a dedicated team which will passionately lead and deliver excellence to its clients.

Within Intesa Sanpaolo Group, our IT company has teams in Croatia, Serbia, Slovakia and Italy, joined together in developing, implementing and maintaining solutions for our international banks.

As a team of about 420 employees which continuously grows, we are looking for enthusiastic teammates to join us on our exciting bank transformation journey.

Build digital future with us as an
IT Service Manager (m/f)

in Zagreb, Croatia

What would be your main tasks?

• Treat product-as-service
• Deep understanding of the product, customer, business, and industry (Learn your product inside-out)
• Know the high-level, conceptual view of the project; know the product’s entire lifecycle, from ideation to launch and beyond
• Respect the needs of customers; be aware of the product roadmap defined by the Group’s business owner
• Coordinate with cross-functional teams during preparation activities, technical analysis, and problem-solving – collaborating with the Group’s business owner and development on the analysis of requests to align the product roadmap with strategic goals – master plan preparation and replanning activities
• Maintain communication with IT analysts relevant to the product
• Maintain communication with relevant PMs for specific implementations
• Be informed of the budget for product development, new implementations, upgrades, and manage contracts
• Be the primary contact for all queries related to the product, with an emphasis on IT
• Sufficient knowledge for technical discussions to facilitate workshops within IT teams and conduct feasibility studies
• Sufficient knowledge for planning and high-level technical discussions
• Prepare reports in accordance with the needs of the Company and Group in the field of competence

What is the candidate profile we are looking for?

• Bachelor’s or Master’s degree in Computer Science, Informatics, Mathematics, or a related discipline; Economics can be taken into consideration
• Technical background
• Knowledge/experience in IT products related to development, infrastructure, and collaboration tools (Atlassian)
• Preferably at least five years of practical experience in similar positions
• Experience in business requirements analysis related to IT
• Advantage: Prior experience in the banking industry (IT-related)
• Advantage: Experience in coordinating cross-functional teams
• Fluent in English – communication, understanding complex technical statements and documents associated with duties
• ITIL is a plus, but not mandatory
• High motivation and results orientation
• Communication and collaboration skills
• Problem-solving skills
• Analytical thinking
• High level of organization
• Adaptability and flexibility
• Teamwork and cooperation skills
• Advanced user of MS Office

Why is joining IVS a great idea?

• Innovative approaches and technologies – we strive for proactive responsiveness to changes, welcoming new ideas
• Supportive and friendly team atmosphere – both in our formal and informal activities
• Devotion to excellence – setting ourselves the goal of continuous improvement, forward thinking, anticipating challenges, and fostering creativity
• Attractive benefits and modern ways of working – we care for our employees’ health, well-being, and satisfaction; we value most what you do, not where you are
• Knowledge-sharing environment – continuous learning experience, led by our highly skilled senior experts
• International collaboration – projects with multicultural teams and best practice sharing

Join our team and build the Digital Future!

Apply by sending us your CV via this link until 16^th October 2026.

We are looking forward to meeting you.

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