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We are looking for an IT Support & System Administrator to support and maintain our on-premises IT infrastructure. You will work in a mixed 1st / 2nd level support and system administration role, supporting around 200 users, 150 clients, several servers and network devices.
IT Support & System Administrator (m/f)
Job location: Trnovec, Croatia
Your Responsibilities
- Provide 1st level support for users and clients
- Support onboarding and offboarding of users
- Install, configure, and troubleshoot Windows 10 / 11 clients
- Maintain and troubleshoot Dell and HP client hardware
- Work with ManageEngine for IT management, monitoring, or ticketing
- Document incidents, changes, and solutions clearly
- Manage endpoint security with WithSecure
- Provide 2nd level support for servers and network devices
- Administer Windows Server 2019 / 2025 systems
- Support network infrastructure including switches, VLANs, routing, VPN, and Wi-Fi
- Work with Ubiquiti switches, controllers, and access points
- Support Fortinet FortiGate firewalls and access points
- Participate in maintenance, updates, troubleshooting, and improvement of the IT environment
Your Profile
- Mid-level experience in IT support and system administration
- Good knowledge of Windows 10 / 11
- Knowledge of endpoint security solutions, ideally WithSecure
- Experience with ManageEngine is welcome
- Experience with Dell and HP hardware is an advantage
- Practical experience with Active Directory, DNS, DHCP, GPOs, and file permissions
- Understanding of networking topics such as TCP/IP, VLANs, routing, VPN, firewall rules, and Wi-Fi
- Structured and independent working style
- Good troubleshooting skills
- Friendly and professional communication with users
- Willingness to document work and share knowledge
- Interest in improving IT processes and system stability
Nice To Have
- Backup and restore experience
- Experience with monitoring systems
- Fortinet, VMware, Microsoft, or HPE certifications
- ITIL or structured ticket process experience
What We Offer
- Cooperation in an international team
- A varied role combining user support and system administration
- Responsibility for a broad on-premise IT environment
- Modern infrastructure with established vendors and technologies
- Opportunities to develop your technical skills
- A practical, hands-on IT position with direct impact on daily operations
If you are interested in joining our team, we invite you to submit your CV and application via the application link.
At Hanjes, our IT team plays an important role in supporting day-to-day operations and the continued growth of the company. As we continue to grow, we are looking for a new member to join our IT team in Croatia — someone who enjoys solving technical challenges, supporting users, and developing their knowledge and skills in IT infrastructure and system administration. Do you enjoy a dynamic and hands-on work environment? Would you like to be part of an international team and contribute your knowledge and expertise to the stability and development of our IT environment? Join the Hanjes IT team!
