Head of Operations (m/f)
Novi oglas

The Bristol Bol rises on the pristine shores of Brac Island, Croatia where the Adriatic’s azure whispers meet timeless sophistication. Designed to harmonize with the island’s natural beauty, this upcoming hotel offers an intimate escape infused with modern grandeur. From sun-kissed beaches to panoramic sea views, every detail reflects a curated experience of serenity and style. Here, luxury isn’t just lived, it’s artfully composed.

Head of Operations (m/f)

Bol

Ready to take on hotel operations in a new and elegant hotel on the island of Brač? We are looking for a passionate hotelier to join our team and create bespoke experience for guests of The Bristol Bol.

Key Responsibilities:

• Direct responsibility for the operations of the Food & Beverage (F&B) department, as well as coordination of the front office, housekeeping, administrative and maintenance/technical departments.
• Implementation, monitoring, and improvement of Standard Operating Procedures (SOPs) across all departments to enhance service quality.
• Monitoring of operating expenses (OPEX), procurement optimization, control of food and beverage costs, and workforce management.
• Selection, motivation, and training of department heads, along with addressing daily operational challenges and guest complaints.
• Gradual assumption of responsibility for developing annual business plans, budgeting, and defining the hotel’s pricing strategy.
• Active involvement in sales and marketing operations, contracting with key partners, and monitoring distribution channels.
• Assuming full responsibility for the hotel’s overall financial performance, including revenues, expenses, and profitability.
• Maintaining or reducing F&B costs within established budgetary frameworks (e.g., as a percentage of departmental revenue).
• Optimization of labor costs through efficient scheduling and shift planning within operational departments.
• Improving or maintaining the hotel’s ratings on key platforms (Booking.com, TripAdvisor, Google).
• Reducing turnover among key staff (department heads) and successfully executing employee training programs.
• High rating for internal climate and employee satisfaction within operational departments.
• Achievement or exceeding of the planned Gross Operating Profit (GOP) within departments under direct supervision.

Qualifications:

• Proven experience in hotel operations (preferably and F&B background)
• Degree in hotel management
• Knowledge in using various software for budget and cost control purposes
• Excellent leadership, organizational, and problem-solving skills.
• Ability to work under pressure and make quick, effective decisions.
• Good communication skills to coordinate with management and other departments.

What We Offer:

• Competitive salary and benefits package.
• Accommodation for the duration of the contract.
• A dynamic, professional, and collaborative working environment.
• The chance to lead a team and ensure operational excellence in all hotel systems.